PRESENTATIONS AND PUBLICATIONS

Presenter at national and international conferences: Business Development (ASTD International Conference) 2006; Insightful Communication (Insights International Conference) 2005; Help Desk Metrics & Measurement, 2000, 2001; Value Managed Relationships, 2000, 2001; Help Desk Morale, 2000; The C.A.V.E. Method of Help Desk Funding, 2002; Aligning IT Measurements with Business Strategy, 2002; Defining Value of IT Support, 2003. In 2013 and 2014 she presented with Claudia Pannell at several state and national conferences. There focus is on learning styles and understanding online training.

Author of workbooks – “Are You Ready? To Start Your Own Business”, “Business Survival – Implementing Your Business Plan”, “The Book Within You”, “Strategic Planning for Small Businesses”, and two books used in training Boy Scout leaders. In addition, she has written several books about Cub Scouts for boys ages 8 through 10. Joanne continues to write short stories for Cub Scouts illustrating the Scout Law.